Frequently Asked Questions

Find answers to common questions about our indoor air quality education platform

What is this platform about?

Our platform is an interactive educational system focused on teaching students about indoor air quality and environmental health. It combines engaging games, educational videos, and progress tracking to make learning about air pollution fun and effective.

Who can use this platform?

The platform is designed for educational institutions and includes different access levels for students, teachers, principals, and parents. Each user type has access to features appropriate for their role in the educational process.

Is the platform free to use?

Please contact us at info@potential.com for information about pricing and licensing options for your institution.

What topics does the platform cover?

The platform covers various aspects of indoor air quality including PM2.5, PM10, VOCs (Volatile Organic Compounds), mold, CO2 levels, and other indoor air pollutants. Students learn through interactive games and educational videos.

How do I create an account?

Account creation is typically managed by your school administrator or teacher. They will provide you with login credentials. If you need help accessing your account, contact your teacher or school administrator.

What are the different user types?

There are four main user types:

  • Students: Access to games, courses, and learning materials
  • Teachers: Manage students, track progress, access teaching resources
  • Principals: School-wide management, teacher oversight, progress reports
  • Parents: View their children's progress and learning activities

I forgot my password. How can I reset it?

If you've forgotten your password, contact your teacher or school administrator. They can help you reset your password or provide you with new login credentials.

Can I change my user type or role?

User roles are typically assigned by school administrators based on your position within the educational institution. If you believe your role needs to be changed, contact your school administrator.

What types of games are available?

The platform includes various interactive educational games such as:

  • Microscope games for identifying air pollutants
  • Word search puzzles with air quality terminology
  • Matching games for learning about different pollutants
  • VOC (Volatile Organic Compounds) mystery games
  • Mold detection and identification games
  • CO2 and classroom air quality simulations

How do I unlock new games?

Games are typically unlocked by completing previous courses or games in sequence. Your progress is tracked, and new content becomes available as you advance through the curriculum.

Can I replay games I've already completed?

Yes, you can replay any games you've unlocked. This is a great way to reinforce your learning and improve your scores.

Are there educational videos available?

Yes, the platform includes educational videos covering topics like "The Air We Breathe," "Invisible Enemies: PM2.5 and PM10," "MouldBusters," and other air quality awareness content. Videos are typically unlocked as you progress through courses.

How is my progress tracked?

Your progress is automatically tracked as you complete games, courses, and activities. Teachers and administrators can view your progress, and you can see your achievements, points, and badges in your dashboard.

What browsers are supported?

The platform works best with modern browsers including Chrome, Firefox, Safari, and Edge. Make sure your browser is updated to the latest version for the best experience.

The game isn't loading properly. What should I do?

Try these troubleshooting steps:

  • Refresh the page
  • Clear your browser cache and cookies
  • Check your internet connection
  • Try using a different browser
  • Contact your teacher or IT administrator if the problem persists

Can I use the platform on mobile devices?

Yes, the platform is designed to be responsive and should work on tablets and mobile devices. However, some games may work better on larger screens or desktop computers.

My progress isn't being saved. What's wrong?

Make sure you're logged in to your account and have a stable internet connection. If your progress still isn't saving, contact your teacher or administrator for assistance.

Is my personal information safe?

Yes, we take privacy and data protection seriously. We comply with international regulations including GDPR. Your personal information is encrypted and stored securely. For more details, please read our Privacy Policy.

What data is collected about students?

We collect minimal data necessary for educational purposes, including progress tracking, game scores, and course completion. We do not collect personally identifiable information by default unless explicitly requested by your institution.

How can I get help if I'm having issues?

If you're a student, first try contacting your teacher or school administrator. For technical issues or general inquiries, you can contact us at info@potential.com.

How do I report a bug or technical problem?

Please report bugs or technical issues to your teacher or IT administrator first. They can escalate the issue to our technical support team if needed.

Can I suggest new features or games?

Absolutely! We welcome feedback and suggestions. Please share your ideas with your teacher or administrator, or contact us directly at info@potential.com.

Is there training available for teachers and administrators?

Yes, we provide training materials and support for teachers and administrators to help them make the most of the platform. Contact us for information about training sessions and resources.

Still have questions?

If you couldn't find the answer you're looking for, don't hesitate to reach out to us.

Email: info@potential.com

Website: www.potential.com